Wireless-Customer Care: T-Mobile Notches 7th Consecutive Win
T-Mobile received the highest index score (105) in a J.D. Power and Associates study on wireless-customer care performance, followed by Verizon Wireless (101), Alltel, (99) and AT&T (99). (more…)
View ArticleYellow Pages Usage Growing – 17.2B Searches in 2007
Yellow Pages usage in 2007 grew to 17.2 billion searches, up from 16.7 billion in 2006, thanks to the growth of internet Yellow Pages (IYP), the Yellow Pages Association (YPA) announced, citing...
View ArticleHalf of Enterprises Use Web 2.0 Media Technologies
Some 54% of enterprise-size organizations use Web 2.0 technologies, as do 74% of companies with fewer than 500 employees, according to a study Web 2.0 technology adoption and the future of social-media...
View ArticleTop 10 Retail Goods & Services Online Ad Spenders – January 2008
Note: Nielsen Online’s AdRelevance service uses a proprietary methodology for estimating online advertising expenditures and takes into account only image-based technologies and advertising sold per...
View ArticleConsumer Confidence Index Down 12 Points, Near 15-Year Low
The Conference Board Consumer Confidence Index, which had declined in January, again fell – sharply, to a near-15-year low. In February the Index stands at 75.0 (1985=100), down from 87.3 in January,...
View ArticleAcademy Awards – Fewest Viewers in Decades
This year, 32 million viewers in about 21.1 million US homes tuned into watch the 80th Academy Awards – the fewest number of homes in 39 years, ABC said, citing Nielsen Media Research projections....
View ArticleMore Music Sold but Less Revenue in ’07, Kids Still Downloading Illegally
Though the amount of music that US consumers acquired increased 6% year over year in 2007, a sharp increase in legal digital download revenue did not offset declines in CD sales, resulting in a net 10%...
View ArticleCorporate IT Spending Down, Pointing to US Recession
Corporate spending on IT is down in the first quarter, with 27% of companies reporting that they have spent less than planned in Q1 and 23% saying they will reduce or halt IT spending in Q2 – figures...
View ArticleTop 10 US Online Video Properties – April 2008
For site rankings by number of videos viewed (rather than number of viewers), see related story: “Top 10 Video Sites Account for Half of 11 Billion Videos Viewed Online in April.” Note: Rankings based...
View ArticleWest Coast TV and Radio Markets Show Greatest Revenue Growth Potential
Small-to-midsize radio and TV markets in the Pacific region, especially in metro areas with large Hispanic populations, have the greatest potential forrevenue growth, according to SNL Kagan’s “Radio/TV...
View ArticleInternet Advertising Revenues Up 18.2% YOY in Q1
Internet advertising revenues reached $5.8 billion in the first quarter of 2008 – an 18.2% increase from the year-earlier period and the second-highest quarter recorded after the previous quarter’s...
View ArticleOne in Four Online Users Visit Social-Networking Sites
Social-interaction platforms, such as top-ranked MySpace and Facebook, have grown dramatically in recent years, with one out of every four people online now visiting social-networking sites, according...
View Article82% of Gamers React Positively to Contextual In-Game Ads
Most video-gamers react positively to in-game ads – some 82% say the games are just as enjoyable with such ads as without them – according to a study conducted by Nielsen BASES and Nielsen Games on...
View ArticleTop 10 Multimedia Websites – May 2008
Note: The Hitwise data featured is based on US market share of visits as defined by the IAB, which is the percentage of online traffic to the domain or category, from the Hitwise sample of 10 million...
View ArticleTop 10 Network TV Show Websites – Week Ended 06-14-08
Note: Rankings are based on market share of US visits among custom category of television network websites of six major broadcast networks (ABC, CBS, NBC, FOX, The CW and MyNetwork) for the week ended...
View ArticleSearch vs. Find: Enterprise Search Frustrating and Disappointing
Nearly half (49%) of workers surveyed say finding enterprise-related information they need to do their job is difficult and time consuming, according to a study on “Findability” from the Association...
View ArticleTime Spent on Social Networks Soaring, but Traffic Down a Bit
Though time spent on social networking sites is up a whopping 71% from last year, the market share of US visits to a custom category of 58 leading social networking websites decreased 1% in May from...
View ArticleRising Prices Cause 42% of Consumers to Give up Favorite Food Brands
A sizeable 42% of consumers say they have given up favorite food brands because of rising prices and economic concerns, according to a study from Information Resources, Inc. that shows the lagging...
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